Technology Expertise
Delivering Business Outcomes
Microsoft Experts. Strategic Partners.
We're more than just Microsoft specialists—we're long-term partners in your digital journey. With deep expertise in implementing, configuring, and optimising Microsoft technologies, we help organisations unlock the full potential of business-critical applications. Our solutions drive transformation, streamline operations, and deliver measurable outcomes across the enterprise.
Sales
Accelerate your sales cycle with AI-powered CRM with Microsoft Dynamics 365 Sales:
●Easily capture and qualify leads.
●Manage and track opportunities and pipeline.
●Track progress and monitor performance using embedded reports and dashboards.
●Deliver self-service capabilities to your customers by providing front end website access to their accounts and data, securely stored in the Dataverse.
●Utilise the latest AI from Microsoft to support your sales process with AI-based lead scoring, prioritised work lists and get AI-based suggestions for the next best action to take to keep your opportunities moving forwards.
Customer Service
Deliver exceptional customer experiences and relationships with Dynamics 365 Customer Service:
●Effective case and issue management, leading to faster resolution and more satisfied customers.
●Faster issue resolution with access to Knowledge Base articles and collaboration in Microsoft Teams.
●AI-based call routing and assignment to get your customers through to the right agent available to help them at the right time.
●Engage with customers on the communication channel of their choice, including email, text, social media, or virtual assistant.
Customer Insights – Journeys
Deliver the right message, at the right time, on the right channel all the way across the customer lifecycle or student lifecycle with Dynamics 365 Customer Insights – Journeys (formerly called Dynamics 365 Marketing):
●Develop personalised and automated 'always on' marketing journeys.
●Trigger marketing communications based on real-time interactions.
●Use dynamic content to increase the relevancy of your marketing communications to your audience.
●Benefit from the wider Power Platform and low-code capabilities to streamline and automate workflows, updates and customise the system to your needs.
●Monitor marketing performance with pre-built dashboards and metrics.
●Create your content faster with AI-based content, branding, segment, and journey creation.
●Utilise more of the data from within your CRM system without the need for complex and time-consuming integrations.
●Plan and run in-person and virtual events, all from within the same platform that orchestrates your marketing communications, eliminating the need for manual spreadsheets of data and uploads.
●Understand when your leads are ready to speak to a salesperson by developing lead scoring models and qualification criteria for hand-off to your sales team.
Field Service
Transform field operations with real-time insights, automated scheduling, and connected workflows that keep your teams productive and customers satisfied.
●Tailor Dynamics 365 Field Service to fit your business processes.
●Develop bespoke workflows, forms, and dashboards to meet unique requirements.
●Equip your team with the skills to maximise platform benefits.
●Improve scheduling, resource allocation, and service delivery efficiency.
●Provide ongoing technical support and system health checks.
●Ensure smooth migration from legacy systems and deliver actionable insights.
●Set up and optimise mobile apps for field technicians.
●Implement predictive maintenance and automated scheduling for smarter service.
Power Pages
Microsoft Power Pages is a low-code platform for building secure, data-driven websites.
●Low-code web development: Power Pages enables both developers and non-developers to build professional websites using drag-and-drop tools and customisable templates.
●Part of Microsoft Power Platform: It integrates seamlessly with Power Apps, Power Automate, Power BI, and Dataverse, allowing for unified data and workflow management.
●Built-in security and compliance: It offers enterprise-grade security, role-based access control, and compliance features to protect sensitive business data.
●Dataverse integration: Websites can directly interact with data stored in Microsoft Dataverse, enabling dynamic content and real-time updates.
●Responsive and accessible design: Sites built with Power Pages are mobile-friendly and accessible across devices and browsers, with tools to ensure inclusive user experiences.
Power BI
Uncover insights from your data and get information into the hands of the right people within your organisation to help drive your business forwards and make decisions quickly using Power BI:
●Bring disparate datasets together from any source to use in reporting at scale.
●Empower the use of insights within your organisation by delivering information directly into the hands of your teams via other Microsoft applications such as Dynamics Sales, Microsoft Teams, and Microsoft 365.
●Foster a culture of self-service BI via the creation of easily accessible reports, dashboards, and visualisations to bring your data to life.
●Take advantage of AI features to help find patterns in your data, summarise insights and create reports.
Azure B2C
Build trust and deliver seamless, secure sign-in experiences for every customer — anywhere, on any device, with Azure AD B2C.
●Use open standards like OAuth 2.0, OpenID Connect, and SAML for fast, flexible integration with any app.
●Tailor authentication flows and branding to match your organisation's look, feel, and customer journey.
●Easily connect with social, enterprise, and local identity providers like Google, Facebook, or Microsoft accounts.
●Confidently support millions of users with Microsoft's globally distributed, enterprise-grade cloud platform.
●Integrate customer identities seamlessly across your applications, Dynamics 365, and Power Platform environments.
●Ensure customer data is handled securely and in compliance with global standards such as GDPR.
Azure Synapse
Delivering data analytics and insights at scale, combining enterprise data warehousing capabilities with Apache Spark, SQL technology and Azure Data Explorer.
●Easily extract structured and unstructured data from operational databases and business applications.
●Load, prepare and combine data using a code-free environment for managing data pipelines.
●Keeping your data secure with Microsoft's advanced privacy and security features.
●A key component for all your data and analytics needs, from reporting and dashboards to sophisticated machine learning and AI models.
●Make data-driven decisions and share insights within your organisation using rapidly built interactive dashboards with Azure Synapse and its integration with Power Bi.
SharePoint
Collaborate across your organisation and bring together content, information, and applications to enable your teams to streamline their work.
●Create sites for your teams, projects, and departments to share files, news, and resources.
●Collaborate securely with people inside your organisation but also with external team members too.
●Accessible across a range of devices so the information your teams need is always at their fingertips.
●Transform productivity via the creation of notification, approvals and operational workflows using SharePoint, Microsoft Power Automate and Microsoft Power Apps.
Microsoft Teams
Bring your teams together — chat, meet, and collaborate effortlessly, all in one secure workspace.
●Collaborate seamlessly with chat, calls, and video meetings in one hub.
●Organise teams and projects with channels, tabs, and integrated apps.
●Share files and co-author documents directly within Teams.
●Integrate with Microsoft 365 apps and third-party tools for smoother workflows.
●Use threaded conversations to keep discussions organised and searchable.
●Access Teams on desktop, mobile, or web for flexible collaboration anywhere.
Microsoft Office 365
Create, collaborate, and communicate effortlessly with Office apps that work anywhere, anytime.
●Create professional documents, spreadsheets, and presentations with Word, Excel, and PowerPoint.
●Collaborate in real time with co-authoring and commenting features.
●Leverage templates and AI-powered tools to speed up content creation.
●Keep work consistent across devices with cloud-synced files.
●Access integrated insights and data visualisation tools in Excel and Power BI.
●Stay productive offline with seamless syncing once reconnected to the cloud.
OneDrive
Keep your files safe, accessible, and shareable — wherever your work takes you.
●Store files securely in the cloud with automatic backup and syncing.
●Access documents, photos, and media from any device, anywhere.
●Share files with internal teams or external partners safely and easily.
●Collaborate in real time on shared documents with Office apps.
●Protect sensitive data with advanced security and compliance features.
●Integrate seamlessly with Teams, Outlook, and other Microsoft 365 apps.
AI
Empower your organisation with AI that learns, adapts, and accelerates growth — connecting people, data, and processes to transform everyday work into intelligent action.
●Harness the power of Microsoft AI to transform raw data into actionable insights that drive smarter, faster decisions.
●Deliver tailored interactions through AI-enhanced customer profiles and sentiment analysis in Dynamics 365 Customer Insights.
●Anticipate customer needs and market trends using Dynamics 365's built-in predictive analytics and Copilot capabilities.
●Leverage Microsoft's trusted AI framework to innovate responsibly — ensuring transparency, privacy, and ethical use of technology.